# Build Your Career as a Customer Service Officer at Danareksa Sekuritas
Stepping into the financial sector requires joining an institution with a solid legacy and a forward-thinking vision. Established on July 1, 1992, PT Danareksa Sekuritas has spent decades acting as a true pioneer in the Indonesian capital market. Backed by PT Bank Rakyat Indonesia (BRI)—which holds a 67% majority stake alongside PT Danareksa (Persero)—the firm combines elite financial backing with unmatched industry expertise. Fully licensed and supervised by the Financial Services Authority (OJK), the company operates as a trusted advisor, underwriter, broker-dealer, and mutual fund selling agent.
Joining this organization means stepping into a vibrant, collaborative ecosystem where every team member plays an essential role in collective success. Danareksa Sekuritas prides itself on a culture built on mutual trust, open dialogue, and a healthy respect for diverse perspectives. If you are driven, client-focused, and eager to grow within a high-performing team, this is the ideal environment to elevate your professional journey.
## Job Overview: Customer Service Officer
As a Customer Service Officer, you will serve as the primary brand ambassador for clients navigating the complexities of the capital market. Your daily efforts will bridge the gap between complex financial instruments and everyday investors, ensuring every client interaction is seamless, informative, and professional.
Key Responsibilities
To excel in this role, you will be expected to manage a diverse array of client-facing and administrative duties:
* Client Consultation: Deliver precise, transparent, and up-to-date guidance regarding company services, investment offerings, and capital market workflows to both current and prospective clients.
* Account Administration: Oversee the complete lifecycle of securities account openings and maintenance, executing rigorous document verification and essential administrative follow-ups.
* Multi-Channel Support: Manage inquiries, service requests, and formal complaints swiftly and professionally across email, telephone, and face-to-face channels.
* Cross-Functional Collaboration: Partner closely with internal departments—including operations, compliance, and sales—to resolve client bottlenecks efficiently.
* Regulatory Compliance: Ensure every client interaction strictly aligns with internal Standard Operating Procedures (SOPs) and prevailing capital market regulations.
* Data Integrity: Maintain meticulous, up-to-date documentation and secure client records in strict compliance with internal governance policies.
## Candidate Qualifications
Danareksa Sekuritas seeks resilient, detail-oriented professionals who possess both technical financial literacy and exceptional interpersonal skills.
Mandatory and Preferred Requirements
* Educational Background: Hold a Bachelor’s degree from an accredited, reputable university in any discipline, with a preference for Finance, Economics, or Business fields.
* Industry Experience: Bring demonstrable prior experience in a customer service role, preferably within the securities, banking, or capital market sectors.
Licensing: Must possess an active WPPE (Wakil Perantara Perdagangan Efek*) license authorized by the OJK, or have successfully passed the official WPPE examination.
* Financial Literacy: Display a solid working knowledge of core capital market products, including equities, fixed-income bonds, and mutual funds.
* Communication Mastery: Demonstrate exceptional verbal and written communication abilities paired with a natural predisposition toward client advocacy.
* Technical Proficiency: Exhibit strong working knowledge of standard workplace productivity tools, particularly Microsoft Excel, Word, and Outlook.
* Behavioral Competencies: Thrive under pressure, balance competing priorities in a fast-paced setting, and maintain a sharp, solution-driven mindset when resolving challenges.
Take the next step in your financial career and help shape the future of capital market accessibility by applying to Danareksa Sekuritas today.