# Career Opportunities: Join the Customer Service Team at TIKI Karawang
Established in 1970, PT Citra Van Titipan Kilat, widely known as TIKI, has cemented its reputation as a cornerstone of Indonesia’s logistics industry. With over five decades of operational excellence, the company has evolved into a powerhouse of reliability, speed, and security. Driven by the philosophy of "Paketmu Duniaku" (Your Package, My World), TIKI remains committed to maintaining a deep, adaptive connection with the community while serving a vast network of 69 major cities, 500 representative offices, and 3,200 retail outlets.
We are currently looking for motivated and professional individuals to join our team in Karawang. If you are passionate about customer service and ready to grow with a legendary logistics brand, this is your opportunity.
## Job Description: Customer Service Representative
As a vital link between our company and our customers, the Customer Service Representative plays an essential role in maintaining our service standards. Your primary responsibilities include:
* Professional Engagement: Maintaining a positive, empathetic, and professional demeanor during every customer interaction.
* Conflict Resolution: Actively listening to customer feedback and efficiently resolving complaints to ensure positive outcomes.
* Product Knowledge: Developing an in-depth understanding of all TIKI service offerings to provide accurate and helpful information.
* Customer Satisfaction: Proactively identifying customer needs and providing high-quality support to maintain brand loyalty.
## Candidate Requirements
We are seeking candidates who embody our values and meet the following criteria to ensure seamless integration into our Karawang team:
1. Gender: Female.
2. Age: Between 18 and 25 years old.
3. Location: Must currently reside in Karawang.
4. Education: Minimum high school diploma (SMA/SMK) or equivalent.
5. Technical Skills: Proficiency in basic computer operations is essential.
6. Soft Skills: Must be highly communicative, proactive, and capable of working in a fast-paced environment.
## Application Process
If you meet the qualifications and are eager to pursue a career with one of Indonesia’s most trusted courier services, please prepare your comprehensive CV and application letter.
* Submission Method: Send your application documents via email to [email protected].
* Email Subject Format: Please use the subject line: [Name]_Customer Service.
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Important Security Notice: Please be advised that the recruitment process for TIKI Karawang Utama is entirely free of charge. TIKI does not collect any fees or payments from candidates at any stage of the hiring process. Stay vigilant against fraudulent activities claiming to represent our company.