# PT Infomedia Nusantara (Telkom Group): Company Overview and Career Opportunities
Navigating the professional landscape requires aligning your skills with industry-leading organizations. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands at the forefront of digital business process management, media publishing, and customer experience solutions in Indonesia. With a rich heritage dating back to its founding in 1975 as the pioneer of telephone directory services (Yellow Pages), the company has evolved through strategic integration with Telkom and Multimedia Nusantara to become a powerhouse built on three robust business pillars. Today, Infomedia offers dynamic career pathways for ambitious professionals looking to make a mark in the telecommunications and customer service sectors.
## Current Career Opportunities at PT Infomedia Nusantara
For job seekers eager to accelerate their professional growth, PT Infomedia Nusantara has announced its latest recruitment drive. The company is actively seeking dedicated and qualified individuals to fill critical frontline roles. Below is the detailed information regarding the available position, core responsibilities, and mandatory qualifications.
Customer Service Representative (CSR)
The Customer Service Representative acts as the primary brand ambassador inside GraPARI service centers, ensuring that every customer interaction reflects excellence, efficiency, and empathy.
Key Responsibilities
* Customer Engagement: Deliver comprehensive information, handle service requests, and resolve complaints regarding Telkomsel products and services for all visiting subscribers.
* Issue Escalation: Log and escalate complex customer grievances that require advanced intervention to the Service Operation Support division via designated ticketing systems or alternative operational platforms.
* Data Management: Accurately identify and document the specific inquiries or pain points of customers and prospects within the official database applications mandated by Telkomsel.
Candidate Qualifications
* Educational Background: Minimum Diploma (D3) degree from a reputable institution.
* Academic Achievement: Minimum Grade Point Average (GPA) of 2.75 for graduates from State Universities (PTN) and 3.00 for Private Universities (PTS).
* Communication Skills: Exceptional verbal and interpersonal communication abilities, coupled with proficiency in English.
* Mindset: Naturally customer-oriented with a strong commitment to service excellence.
* Work Style: Proven capability to perform effectively both independently and within a collaborative team environment.
* Residency: Local candidates residing within the specific city or district of the job placement location are given primary preference.