# Launch Your Career with PT Reska Multi Usaha (KAI Services) Hiring Event
Stepping into a rewarding professional journey within the transportation and hospitality sector often begins with finding the right organization to nurture your potential. PT Reska Multi Usaha, widely recognized as KAI Services, has officially opened its doors for enthusiastic professionals looking to make a mark. Established in 2003 as a proud subsidiary of PT Kereta Api Indonesia (Persero)—a corporate giant with a rich 67-year legacy of transforming Indonesian transit—this enterprise primarily oversees onboard dining, station parking, Loko Cafes, Loko Kiosks, catering operations, and exceptional passenger assistance.
If you are eager to build a dynamic career alongside an industry leader, the newly announced recruitment campaign for the upcoming holiday season offers an exceptional opportunity.
## Available Career Opportunity: Customer Service Mobile
As passenger volumes surge during peak holiday travels, KAI Services requires energetic and dedicated individuals to ensure seamless transit experiences. The organization is currently hiring for the Customer Service Mobile (CSM) role tailored specifically for the 2026 Christmas and 2027 New Year transport season.
Role Overview and Core Responsibilities
As a Customer Service Mobile representative, your primary objective is to deliver top-tier, proactive assistance to passengers. Utilizing a proactive, engagement-driven approach, you will:
* Provide accurate, up-to-date travel information to prospective and active passengers.
* Guide travelers through station navigation and ticket-related inquiries.
* Share promotional updates and service announcements initiated by PT Kereta Api Indonesia (Persero).
Candidate Qualifications
To qualify for this exciting frontline position, applicants must meet the following rigorous criteria:
* Educational Background: Minimum high school diploma (SLTA/SMA or equivalent).
* Age Limits: Maximum 30 years old for male applicants; maximum 28 years old for female applicants.
* Marital Status: Must be unmarried.
* Physical Requirements: Minimum height of 160 cm for males and 155 cm for females, maintaining a proportional body posture.
* Health Standards: Physically and mentally fit, with absolute freedom from color blindness.
* Appearance & Grooming: Free from tattoos and body piercings (for male candidates); must maintain an attractive, neat, polite, and professional appearance.
* Soft Skills: Possess a friendly demeanor, a strong service-oriented mindset, exceptional communication skills, and the flexibility to work in rotating shifts.
* Administrative Prerequisites: Must possess active BPJS health coverage and an official tax registration number (NPWP).
Strategic Job Placements
Selected candidates will be deployed across major operational regions to support high-traffic stations:
* Operational Region 1 (Daop 1 Jakarta): Gambir, Pasar Senen, Jatinegara, Bekasi, Cikarang, Karawang, Cikampek, and Sukabumi stations.
* Operational Region 2 (Daop 2 Bandung): Bandung, Kiaracondong, Cimahi, and Tasikmalaya stations.
## How to Apply for KAI Services Recruitment
Candidates who meet all the outlined qualifications and wish to embrace this professional challenge should prepare a comprehensive CV and a recent passport-sized photograph. Submit your application directly to the designated regional email addresses based on your preferred placement location:
* Daop 1 Jakarta Applicants: Send documents to `[email protected]`
* Daop 2 Bandung Applicants: Send documents to `[email protected]`
Mandatory Email Subject Format
To ensure your application is reviewed correctly by the recruitment team, strictly adhere to this naming convention for your email subject line:
> [Full Name]_[Desired Position]_[Your Domicile]
> Example: `Rara_CSM_Bandung`
## Important Notices Regarding the Recruitment Process
Navigating corporate recruitment safely requires vigilance. Please take note of the following critical guidelines issued by PT Reska Multi Usaha:
* Only candidates who successfully meet the preliminary administrative requirements will advance through the selection stages.
* Zero-Cost Policy: The entire recruitment and selection process at PT Reska Multi Usaha (KAI Services) is completely free of charge. The company does not implement refund systems, nor does it partner with travel agencies or third-party logistics providers for transportation and accommodation reimbursements.
* Beware of Fraud: Disregard any unauthorized individuals or external parties falsely promising guaranteed placement or assistance in passing the selection phases.
Final Decisions: The evaluation utilizes an elimination system (sistem gugur*), and all final decisions rendered by the recruitment committee are absolute and indisputable.