# Discover Career Opportunities at Sinar Mas Land: Customer Service Coordinator Role in BSD City
Building a rewarding career with one of Indonesia's most visionary property developers is an aspiration for many ambitious professionals. Sinar Mas Land has spent decades shaping the nation's urban landscape through groundbreaking master-planned communities, cutting-edge commercial spaces, and innovative residential projects like the highly acclaimed BSD City. If you possess a passion for exceptional service delivery and leadership, an exciting professional journey awaits you within their expanding team.
## Understanding the Legacy of Sinar Mas Land
Established in 1987 under the Duta Pertiwi network, Sinar Mas Land quickly transformed Indonesia’s real estate sector. The company is widely celebrated for its unprecedented creativity and dedication to modern urban planning.
* Pioneering Urban Development: The launch of Bumi Serpong Damai (BSD) in 1989 set a new benchmark, evolving into the most successful township development in the country.
* Market Leadership: Today, the organization stands proud as a premier property entity boasting a massive market capitalization on the Indonesia Stock Exchange.
* Commercial Innovation: Beyond residential townships, the company revolutionized retail spaces across major Indonesian cities through the iconic ITC (International Trade Center) model.
Joining an organization with this level of market influence provides employees with unmatched stability, professional growth, and exposure to large-scale urban management.
## Current Job Opening: Customer Service Coordinator (BSD City)
Sinar Mas Land is actively seeking a dedicated and dynamic professional to fill the Customer Service Coordinator position based in BSD City. This role is crucial in maintaining the high standards of satisfaction and operational excellence that the brand is known for.
Key Job Descriptions
The successful candidate will take charge of daily client-facing operations and inter-departmental synergy. Core responsibilities include:
* Directing daily customer service operations to guarantee top-tier service standards and elevated client satisfaction levels.
* Acting as the primary bridge between clients and internal divisions by dispatching and coordinating complaints for swift, effective resolutions.
* Tracking financial and administrative transactions requiring cross-departmental action, ensuring adherence to strict Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Compiling comprehensive performance metric reports to deliver actionable insights that drive continuous service enhancement.
Essential Job Qualifications
To qualify for this critical coordination role, applicants must meet the following professional criteria:
* Educational Background: Minimum of a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related discipline.
* General Experience: At least 2 to 3 years of hands-on professional experience within customer service or client-centric sectors such as hospitality.
* Leadership Track Record: Minimum of 1 year of proven experience holding a supervisory or leadership position.
* Industry Advantage: Prior background working within the property sector—particularly in Customer Relations (CR) or Tenant Relations (TR)—is a distinct advantage.
* Language & Skills: Fluent in English (both written and spoken), complemented by robust training and development capabilities.
* Soft Skills: Exceptional interpersonal competence, a natural customer-first mindset, superior problem-solving techniques, and strong team management prowess.
* Technical Proficiency: Fully computer literate with a strong command of Microsoft Office applications.
* Work Location: Must be completely willing to be based in BSD City.
## Important Recruitment Notice
As part of our commitment to transparency and ethical business practices, candidates are strongly urged to exercise caution regarding fraudulent recruitment scams operating under the company's name.
* Sinar Mas Land never charges any financial fees whatsoever throughout the entire recruitment and selection pipeline.
* Only applicants who closely match the stated qualifications will be contacted for further evaluation stages.
Take the next decisive step in your professional trajectory and become a vital part of a team that continuously builds the future of Indonesian real estate.