# Lead Customer Service Operations in Mataram: PT. Mitracomm Ekasarana Hiring Event
Stepping into a leadership role within customer service requires a unique blend of operational expertise, team motivation, and problem-solving agility. If you possess a knack for driving retail excellence and motivating frontline teams, a compelling career opportunity awaits you in West Nusa Tenggara. PT. Mitracomm Ekasarana, a renowned industry leader and subsidiary of the Phintraco Group established in 1999, is actively seeking a dynamic professional to fill an urgent vacancy.
Backed by ISO 9001:2008 certification and a seasoned team of experts, the company delivers comprehensive contact center outsourcing, business process management, and workforce solutions. This recruitment drive offers ambitious professionals the chance to anchor their careers with an established enterprise known for rapid, effective client service delivery.
## Job Overview: Customer Service Store Supervisor (SPV)
As a Customer Service Store Supervisor, you will act as the operational backbone of the retail environment. Your primary mission is to uphold exceptional service standards while ensuring daily business activities run seamlessly. This role goes beyond simple oversight; it requires an active mentor who can inspire a team of Customer Service Representatives to exceed expectations.
Core Responsibilities
* Operational Oversight: Guarantee the smooth execution of daily store operations while strictly maintaining high-tier customer service benchmarks.
* Team Leadership & Coaching: Deliver ongoing training, guidance, and daily motivation to elevate the performance of the Customer Service Representative team.
* Performance Management: Conduct regular performance evaluations, track key metrics, and provide constructive, actionable feedback.
* Escalation Management: Take ownership of complex customer grievances, applying swift and effective problem-solving techniques to restore client satisfaction.
* Analytical Reporting: Compile detailed performance reports and analyze customer service data to spot recurring trends.
* Service Enhancement: Identify strategic opportunities to refine existing customer support processes and elevate the overall consumer journey.
## Candidate Qualifications and Requirements
To thrive in this high-impact role, applicants must meet specific educational and experiential criteria designed to ensure readiness for fast-paced retail and telecommunications environments.
* Educational Background: Minimum of a Diploma (D3) degree from any major.
* Leadership Experience: At least 1 year of proven working experience as a Team Leader or Supervisor, preferably within customer service or retail settings.
* Target-Driven Mindset: Demonstrated ability to work under pressure and consistently meet or exceed performance targets.
* Industry Preference: Candidates with a background in retail stores, consumer electronics, mobile devices (gadgets), or telecommunications providers will receive priority consideration.
* Work Location: Mataram City, Lombok.
## How to Apply
Ready to take the next step in your professional journey and join an elite workforce? Qualified candidates are encouraged to submit their employment applications promptly.
You can complete your application online or forward your comprehensive resume and cover letter directly via electronic mail to:
* Email: [email protected]