# Career Opportunities at BPJS Ketenagakerjaan: 2026 Recruitment Guide
BPJS Ketenagakerjaan serves as a cornerstone of social security in Indonesia, functioning as a state-run institution dedicated to protecting the workforce against socio-economic risks. Originally known as PT Jamsostek (Persero), the organization underwent a significant transformation following the enactment of Law No. 24 of 2011, officially becoming the social security provider for employment. Today, it operates as a vital pillar of the National Social Security System (JKN), ensuring that workers across the nation have access to essential insurance protections.
As the organization expands its reach in 2026, it is opening doors for talented, dedicated individuals to join its professional team. Below are the details regarding the available positions, requirements, and key responsibilities for the upcoming recruitment cycle.
## 1. Customer Service Officer
The Customer Service Officer acts as the face of BPJS Ketenagakerjaan, ensuring that every participant receives seamless support and accurate information regarding their benefits and claims.
Core Responsibilities
* Participant Engagement: Providing comprehensive information regarding membership, program benefits, and service procedures.
* Claim Management: Facilitating claim submissions, managing queues, and conducting necessary interviews with participants.
* Education: Informing participants about the JMO application, progressive tax policies, and other essential services.
* Verification: Ensuring that all claim submissions are verified accurately and promptly to protect participant rights.
* Service Excellence: Maintaining high standards of service within branch offices and effectively resolving complaints to ensure maximum participant satisfaction.
* Administrative Oversight: Managing both physical and electronic documentation to maintain organizational integrity and submitting regular performance reports.
Candidate Requirements
* Education: Minimum Diploma (D3) degree from a relevant field, preferably health-related, from an accredited university with a minimum GPA of 2.75.
* Age: Under 25 years old as of December 31, 2026.
* Marital Status: Must be unmarried and willing to maintain single status for the first year of employment.
* Skills & Attributes: Excellent interpersonal and communication skills, a professional appearance, and a strong interest in public service.
* Compliance: Must not have direct family members (children, siblings, or siblings-in-law) currently employed at BPJS Ketenagakerjaan.
* Technical Proficiency: Strong command of MS Office (Word, Excel, PowerPoint) and the ability to analyze reports effectively.
## 2. Account Representative
The Account Representative plays a strategic role in expanding the reach of social security by managing participant data, fostering partnerships, and ensuring compliance.
Core Responsibilities
* Data Analysis: Coordinating and analyzing participant data to identify potential new members.
* Relationship Management: Engaging with partners, agencies, and relevant stakeholders to boost program participation and ensure regulatory compliance.
* Field Operations: Conducting off-site visits and managing administrative needs for current and prospective participants.
* Strategic Planning: Monitoring and evaluating the progress of non-compliant participants alongside the Unit Head.
* Administrative Reporting: Maintaining accurate documentation and filing systems while providing detailed reports on operational activities.
Candidate Requirements
* Education: Bachelor’s degree (S1) from any major with an accredited background and a minimum GPA of 2.75.
* Age: Under 27 years old as of December 31, 2026.
* Marital Status: Must be unmarried and willing to maintain single status for the first year of employment.
* Regional Preference: Priority is given to candidates residing in Kalimantan, Sulawesi, Maluku, Nusa Tenggara Barat, Nusa Tenggara Timur, and Papua.
* Skills & Attributes: Strong negotiation skills, analytical thinking, and a background or interest in sales and marketing.
* Commitment: Willingness to be stationed in the specified remote regions for at least five years.
## Important Notice: Recruitment Integrity
BPJS Ketenagakerjaan maintains a strict policy regarding the transparency of its recruitment process. Please note the following:
1. No Fees: The entire recruitment and selection process is free of charge. BPJS Ketenagakerjaan never requests payment from applicants at any stage.
2. Official Notifications: All status updates, such as exam results and interview invitations, are available exclusively through the official e-Recruitment website portal.
3. Verification: Emails sent to candidates only serve as notifications that an update has been posted to the portal.
4. Security Warning: If you receive suspicious communications, emails, or phone calls claiming to be from BPJS Ketenagakerjaan regarding your selection status, please verify the information immediately by contacting the official BPJS Ketenagakerjaan Call Center at 175.